Refund Policy – Arribar

At Arribar, we value our clients and strive to deliver outstanding service. By confirming a booking, clients agree to the following refund terms:

1. Cancellations by the Client

• More than 30 days before the event: Full deposit refund.

• Less than 30 days before the event: Deposit is non-refundable.

• Less than 3 days before the event: 50% of the total invoice will be charged.

• Less than 24 hours before the event: 100% of the total invoice will be charged.

No-shows are treated as cancellations with no refund.

2. Event Rescheduling

• Events may be rescheduled only once, if the request is made between 30 and 15 days before the original event date and is subject to Arribar's availability.

• Requests made less than 15 days prior to the event are subject to the cancellation policy above.

3. Cancellations by Arribar

In the case of force majeure (e.g., severe weather, supplier logistics issues, or other unforeseen events beyond our control), Arribar reserves the right to:

• Reschedule the event in agreement with the client, or

• Refund the full amount paid if rescheduling is not possible.

4. Early Termination or Event Disruptions

• No partial refunds will be issued if the client chooses to end the event early.

• In cases of abuse, harassment, or inappropriate behavior from the client or guests toward Arribar staff, we reserve the right to cancel the event immediately without any refund. We uphold a zero-tolerance abuse policy.

• If the cocktails or drinks included in the package are not consumed within the agreed timeframe, Arribar will not provide refunds or leave products behind. This is in strict compliance with Responsible Service of Alcohol (RSA) regulations.

5. Requesting a Refund

To request a refund, please email us at:
arribar.au@gmail.com
Include your booking number, full name, and reason for the request.

6. Refund Processing Time

Approved refunds will be processed within 5–10 business days and will only be issued to the original payment method.